Key Roles and Responsibilities:The first and primary responsibility of the service desk manager is to meet targets and expectations for client service and
Job DescriptionManages and oversees a team of call center agents.Motivates and supports agents through feedback and communication.Measures KPI's like inbound
Want to be a part of our team?The Director of Quality and Commissioning is responsible for leading the team of Quality & Commissioning Managers who will ensure
Want to be a part of our team?The Quality and Commissioning (QCx) Manager is responsible for management of the on-site quality and commissioning activities.
Job DescriptionJOB PURPOSEResponsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right
POSITION OVERVIEW Job Title: Inbound Call Center DirectorJob Type:Full-time, PermanentLocation:Onsite, Cape Town (US hours) About Us:MCI is a leading Business
Overview :We are seeking dedicated and experienced individuals to join our team as a Call Center Supervisor I. If you have a passion for leadership, a strong
Overview :We are seeking a dedicated and experienced Outbound Call Center Supervisor to lead our team in political campaigning efforts. As a Supervisor, you
Responsibilities and work outputs- Source sufficient lead generating opportunities to ensure 10 client quotes per week and 40 per month minimum- Minimum
Overview :We are seeking a highly skilled and experienced Inbound Call Center Manager to join our team and oversee operations across various client campaigns.
Overview :We are seeking a dynamic and experienced Inbound Call Center Director to lead our team and drive excellence in customer service across various client
Overview :We are seeking a Collections Manager who will be responsible for overseeing and managing the collections operations within the call center
POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's
POSITION OVERVIEW Job Title: Debt Recovery SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading Business
POSITION OVERVIEW MCI's mission is to create an environment and culture that empowers our agents and management team to passionately represent our client's
POSITION OVERVIEW Job Title: Outbound Collections SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading
POSITION OVERVIEW Job Title: Outbound Collections DirectorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours) About Us:MCI is a leading
Overview :We are seeking dedicated and experienced individuals to join our team as an Operations Supervisor I. If you have a passion for leadership, a strong
Overview :We are seeking dedicated and experienced individuals to join our team as an Operations Supervisor I. If you have a passion for leadership, a strong
Overview :We are seeking a dynamic and experienced Outbound Collections Supervisor to lead our team of collections agents. In this role, you will oversee the