Position Title: Real Time AnalystPosition Summary:The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact centerperformance
Main Purpose of Role:To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA
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These jobs were popular with other job seekers GL Attorneys is an incorporated law firm, established during 2003. We specialize in collections and recoveries,
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email
Main Purpose of Position:Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and
Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and
Main Purpose of Position:Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and
To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement. Your
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email
MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure
Location: PretoriaDo you have an unwavering attention to detail and an eye for spotting errors? Do you love being the contact point between the Sales team and
Position Title: Real Time AnalystPosition Summary:The Real Time Analyst is responsible for the monitoring, analyzing and reporting of contact centerperformance
PURPOSE OF THE ROLEBuild, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules.
If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working
If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working
Key Roles and Responsibilities:Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service