SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial
Essential Functions Meeting the SLA Targets. Team management and Transaction/Call Monitoring. Productivity Improvement and Employee engagement. Client
· Capacity Planning and staffing plans for the process based on medium term business forecast. · Negotiating and finalizing SLAs with the Client. ·
· Good understanding and compliance to the audit and QA methodology / checklist · Ensure close coordination with technology audit & SOX team for end-to-end
· Capacity Planning and staffing plans for the process based on medium term business forecast. · Negotiating and finalizing SLAs with the Client. ·
*Basic Function* *ERS Rescue Agents* are responsible for empathetically connecting with customers in an often-emergency situation to provide an exceptional
· Capacity Planning and staffing plans for the process based on medium term business forecast. · Establishing a review/reporting mechanism with the Client.
Basic Function The primary responsibility of this role is to enable knowledge transfer solution by undergoing product/process /systems training (may include
The primary responsibility of this role is to enable knowledge transfer solution by undergoing product/process /systems training (may include onsite training)
About the role This role involves managing and exceeding sales of insurance policies within new and existing markets of Australia with a combination of
The primary role of this position is accountable for staffing and maintaining the staffing level and performance of the Call Center & Back Office in a manner
· Accepts incoming calls pleasantly and appropriately using assigned greeting and using name. · Determines purpose of the call · Opens callers account by
It is imperative that they provide empathic support and guidance for our customers in their time of need. The Lodgements Consultant provides certainty and
This role is primarily responsible for Client Relationship Management at the Program Level and Performance & People Management. · Capacity Planning and
§ Help the AVP/Senior Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. §
Provide escalation services for any roadside event in progress that is at risk or when the solution changes mid-rescue. Connect with customers in an
* Conduct Transaction Monitoring as per guidelines defined in the QSD * Provide feedback to associates based on monitoring results * Prepare transaction
Basic Function: -The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth
Basic Functions Lead a team of Managers, Analysts, Schedulers and Real-time Coordinators supporting global operations across multiple clients and verticals.
IT Operations Manager, Other, Cape Town, Company Name: Surgo HR & Training. SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions