Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to
Job DescriptionJob Purpose / SummaryThe Senior Purchasing Officer is a member of a client dedicated procurement service delivery team responsible for assisting
Job DescriptionPrimary Duties & ResponsibilitiesLead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance
Job DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing
Job DescriptionKey Responsibilities:1. Transaction ProcessingTransactions include:• Tenders, quotations, renewals, credit checks & gas confirmations, setting
Job DescriptionThis client is home to the world's leading online luxury, fashion, and style destinations. Through their multi-brand online stores they have
Job DescriptionThe T&Q Assistant Manager manages the Training and Quality framework that has been established in accordance to WNS standards and client
Job DescriptionAssess/Monitor calls against the required targets set out- Analytical skills to identify opportunities within reportsTrack and manage
Job DescriptionJob DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service
Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading,
Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about
Job DescriptionTo conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)Key
Job DescriptionPrimary Duties & Responsibilities·The main purpose of this position is to ensure professional, polite and efficient service is rendered to
Job Description Role Purpose• To provide communications solutions to customers by promoting and matching products & services to customer needs.• To
Job DescriptionMain purposeTo lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to
Job DescriptionManages and oversees a team of call center agents.Motivates and supports agents through feedback and communication.Measures KPI's like inbound
Job DescriptionThe Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental
Job DescriptionWe are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior
Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the